Return Policy

Return & Refund Policy — rynsee

rynsee offers a 60-day return window after delivery. You have 30 days from the date your order is marked as delivered to request a return. This return policy applies only after successful delivery and does not apply as an order cancellation.

To be eligible for a return, items must be unused and unopened, in their original packaging. Used or opened items are not eligible for return. Proof of purchase is required for all returns.

How Do I Request A Return?

To request a return, please contact us within the 30-day return window at info@rynsee.com.

If your return request is approved, we will send you return instructions, including the official return address of our warehouse in Asia (country of origin).

Returns without prior approval will be refused and sent back to the sender.

Please Note

All return shipping costs are the responsibility of the customer. All approved returns must be shipped to our warehouse in Asia (country of origin). International return shipping costs are non-refundable. Additional details can be found in our Terms and Conditions.

Damage, Defects and Incorrect Items

Please inspect your order upon delivery. Any complaints regarding defective, damaged, incorrect or incomplete items must be reported within 48 hours of delivery and no later than 30 days after receiving your order. Complaints submitted after this period will not be accepted.

To submit a claim, please provide clear photo evidence of the product and the packing slip with the order number visible.

Items That Cannot Be Returned

The following items cannot be returned and no refund will be granted: used or opened products, personalized items, sale items and gift cards.

Please contact us before purchasing if you are unsure whether an item is eligible for return.

Refunds

Once a returned item has been received and inspected at our warehouse in Asia, we will notify you whether your refund has been approved or declined. If approved, refunds will be issued for eligible returned products. Original shipping costs are non-refundable. Refunds are processed via the original payment method and may take 7 to 14 business days after inspection.

Important

We do not provide prepaid return labels. All returns must be shipped to our supplier warehouse in Asia. Complaints submitted more than 60 days after delivery are not covered.

For any questions about returns, please contact us at info@rynsee.com.